![]() I confirm that's it's better to wait the 14 days, it's something they are instructed to ask and wait for. Keep at hand at least a "Thank you for your purchase" email, the order information was part of the identity verification process. I gave him the case number and he retrieved easily the info in the email. The email support told me to contact by phone, and gave the number and working hours.Īfter a long-ish wait at the phone (about 15 minutes), a supporter answered. I had the promotional emails enabled before getting the trophies "Castle of Lust: Seized" and "Pyramid of Wrath: Plundered". I'm in Europe, I had to contact the support through email because the chat wasn't working (there were never available agents). I hope this helped! Have a great day, and if you have any questions left, ask them below. To change your theme, click on "Settings" on the main menu of your PS4, and then "Themes," which is about halfway down the list between "Storage" and "Application Saved Data Management." To change your avatar, click on "Profile" on the main menu of your PS4, and then the three dots by "Set Online Status." Click "Edit Profile," and then "Avatar" (the fourth option.) All of your P5R avatars are located under "Premium Avatars." Be polite they've had a lot of requests to deal with during COVID-19.ĥ) Proceed onward! From what my friends and I experienced, they'll usually ask you for your "online ID and sign-in ID", meaning your PlayStation username and email respectively, and then will either ask a few more small questions or give you a code after a small wait.Ħ) Congratulations, you now have your code! Go to the PlayStation Store and scroll down to "redeem codes" - it's the second from the last option. Mentioning that it has been fourteen days right out of the gate helps a lot! Ask if there's any way they can help. Fill out the information, then you just wait a bit until you're connected with an employee.Ĥ) Tell them your situation you've been playing Persona 5 Royal, and have heard that getting certain trophies gives you an email with a code for themes and avatars, but it's been fourteen days since you got and you haven't received an email yet. Click on Digital Content, then Contact Us. If it has been fourteen days since you got the trophy and you have not received a code, continue!ģ) Go to PlayStation Support's live chat, found here. Each theme has it's own unique flairs and music playing in the background.Ģ) Check your email! The email should be from PlayStation, and is usually labeled under "promotions." Skip to #6 if you have your code and don't know how to redeem it. You will receive one theme and three avatars per character. ![]() "The Phenomenal Phantom Thief" (caroline/justine, lavenza, maruki) "The Thorough Trickster" (haru, akechi, kasumi) "Pyramid of Wrath: Plundered" (yusuke, makoto, futaba) "Castle of Lust: Seized" (joker, ryuji, ann, morgana) The ones which give avatars and themes are: My friends and I have all gotten ours the exact same way without any trouble, so here's what we did for your reference. Hello, everyone! I've seen a lot of posts and comments (including my own) asking about how to get the themes and avatars for obtaining trophies in P5R.
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